Participating in the SyCon Transformational Leadership programme undoubtedly made me a more effective manager of both myself and my staff. As a result of the training I feel that I communicate more effectively, that meetings I manage go more smoothly and that I solve problems in a more logical and efficient way. The ‘quality culture’ sold by SyCon is practicable and applicable to every day work situations; it is great fun to do and the payback for me was immediate.